Refund policy
30-Day Returns
If you're not happy with your order, you can request a return or exchange within 30 days of delivery.
Eligibility
- Items must be unused and in their original packaging.
- Returns must be requested within 30 days of delivery.
- Proof of purchase is required.
How to return
- Email us at tryfurfix@gmail.com with your order number and the reason for the return.
- We'll send you return instructions and the return address.
- Once we receive and inspect the item, we'll process your refund or exchange.
Refunds
- Refunds go back to your original payment method.
- Please allow 5–7 business days for the refund to show in your account.
Exchanges
Exchanges depend on stock. If the item you want is out of stock, we'll refund you instead.
Return shipping
You pay for return shipping unless the item arrived damaged or defective.
Damaged or defective items
If your order arrives damaged or defective, email us right away with photos and your order number. We'll send a replacement or refund at no extra cost.
30-Day Warranty and Shipping Protection
If you added the 30-Day Warranty to your order, your lights are covered for 30 days from delivery if they stop working. If you added Shipping Protection, we'll replace your order if it's lost, stolen or damaged in transit. Email us with your order number to make a claim.
Non-returnable items
Gift cards, Shipping Protection and the 30-Day Warranty add-on can't be returned.
Return address (only send items after we've confirmed your return):
2150 Winston Park Dr Unit 203, PMB#3013
Oakville, ON L6H 5V1, Canada